Privacy Policy

PRIVACY POLICY FOR BOTDIALOGUE

Last Updated: December 2024

INTRODUCTION

Welcome to BotDialogue.com ("Platform", "Website", "Service", "We", "Us"). This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our services. We are committed to ensuring your privacy and safeguarding your data.

INFORMATION WE COLLECT

2.1 Personal Information

• Name

• Email address

• Phone number

• Billing information

• Account credentials (username, password)

• Profile information (e.g., preferences, settings)

2.2 Technical Information

• IP address

• Device type

• Browser information (type, version)

• Location data (general location derived from IP)

• Cookies and tracking data

• Usage patterns (how you interact with BotDialogue)

2.3 Collection Methods

• Direct user registration: When you create an account.

• Automatic data collection: Through cookies and other tracking technologies.

• Third-party integrations: Data shared when you use integrated services.

• Browser/device tracking: Information collected by your browser/device.

• Account interactions: Information generated through your use of the platform.

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Account management: Creating and managing your user account.

• Personalization: Customizing your experience on BotDialogue.

• Communication: Sending you service updates, support messages, and other necessary communications.

• Service improvement: Analyzing usage patterns to improve our platform.

• Security monitoring: Ensuring the security of our services and your data.

• Marketing communications: Sending promotional content (with your consent).

• Legal compliance: Fulfilling our legal obligations.

INFORMATION SHARING

4.1 Third-Party Sharing

• Service providers: Companies that assist us with operating our services (hosting, etc).

• Advertising partners: Companies we work with for advertising purposes.

• Analytics platforms: Services we use to understand usage trends and behaviors.

• Legal requirements: When required by law or legal proceedings.

• Potential business transfers: In the event of a merger or acquisition.

4.2 Data Protection

• Limited data access: We limit access to personal data to those who need it.

• Confidentiality agreements: We have agreements in place with third parties to maintain data confidentiality.

• Encryption protocols: We use encryption to protect sensitive data in transit and at rest.

• Regular security audits: We conduct regular security audits to identify and fix vulnerabilities.

USER RIGHTS

As a BotDialogue user, you have the following rights:

• Access personal data: The right to request a copy of your personal data.

• Request data deletion: The right to ask us to delete your personal data, subject to certain conditions.

• Correct inaccurate information: The right to ask us to correct inaccurate or incomplete information.

• Opt-out of marketing: The right to opt out of receiving marketing communications.

• Withdraw consent: The right to withdraw consent where you have given consent to processing.

• Request data portability: The right to request a copy of your data in a portable format.

DATA RETENTION

We retain your personal data for:

• As long as your account is active.

• Until you request deletion, subject to legal requirements.

• As long as required to comply with legal obligations.

• We conduct periodic reviews to ensure data is not kept longer than necessary.

SECURITY MEASURES

We employ the following security measures:

• Encrypted data storage: Ensuring your data is encrypted in our databases.

• Secure server infrastructure: Using secure servers to host our services.

• Regular vulnerability assessments: Conducting tests to identify security vulnerabilities.

• Multi-factor authentication: Providing extra protection for accounts.

• Compliance with industry standards: Adhering to recognized security standards.

COOKIE POLICY

• Detailed information regarding our cookie usage is outlined in our separate Cookie Policy.

• User consent is required for non-essential cookies.

• Multiple cookie types are used (e.g., functionality, tracking, preference).

• Users have multiple options to manage their cookie preferences.

CHILDREN'S PRIVACY

• Minimum age requirement: 18 years of age to use BotDialogue.

• No intentional data collection from minors under 18.

• We do not solicit data from children and use mechanisms to ensure no underaged data is processed

• Immediate data deletion if any personal data of a minor is discovered

INTERNATIONAL DATA TRANSFERS

• Data may be processed globally, across international borders.

• We adhere to applicable international data regulations.

• We comply with GDPR, CCPA, and PIPEDA standards.

• We make considerations for data localization where applicable.

THIRD-PARTY LINKS

• We provide links to external websites, but are not responsible for their privacy practices.

• We are not responsible for the content of third party websites.

• We encourage users to review the privacy policies of external sites.

• Users should exercise caution when visiting external sites.

UPDATES TO PRIVACY POLICY

• This policy may be modified periodically.

• Users will be notified of significant changes via email or in-app notifications.

• Continued use of BotDialogue implies your acceptance of the updated policy.

COMPLIANCE & REGULATIONS

We align our practices with the following:

• General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

• Personal Information Protection and Electronic Documents Act (PIPEDA)

• Other applicable international privacy laws.

CONTACT INFORMATION

Privacy Inquiries:

Email: hey@BotDialogue.com

CONSENT

By using BotDialogue.com, you consent to this Privacy Policy. Your use of our services is deemed acceptance.